National Emergency Number Association ON Inc. Executive

President: Tracy Finn ENP

Tracy Finn is the 9-1-1 Emergency Voice Services Coordinator for the Toronto Police Service (TPS). She began her career with TPS in 1993 as a Communications Operator and was promoted to the Coordinator position in January 2012.

Tracy is the Chair of the Toronto Tri-Services 9-1-1 Committee, and actively participates in the Canadian Radio-Television and Telecommunications Commission (CRTC) Emergency Services Working Group (ESWG) and has chaired a few sub-groups; currently Co-Chairing the Next-Generation 9-1-1 (NG9-1-1) PSAP-based Consideration Group. Tracy is constantly advocating to ensure that 9-1-1, in whatever form NG9-1-1 takes continues to provide, at a minimum, the services and capabilities it always has.

Tracy has earned her Emergency Number Professional (ENP) designation through the National Emergency Number Association (NENA) and has been an active member of NENA since 2006.   She has been on the Executive of the NENA Ontario Chapter since 2014, and is the current President.


1st Vice President:  Robin Johnstone ENP

Robin began her career with the Niagara Regional Police Service Communications Unit in 1990. Since that time she has had the privilege of experiencing every role within the Unit.  During her years as a Communicator she was involved in many projects which enhanced her knowledge and expertise in many technical areas and assisted her in additional duties such as coach officer and acting supervisor.

In 2011, Robin became the training coordinator for the Unit. As the training coordinator, she was involved in all projects affecting the Communications Unit.  She was considered the subject matter expert and was relied upon to provide recommendations, create policies and inform and advise other stakeholders of the unique requirements of the Unit.  Due to the demands of this position, Robin felt it was important to increase her level of knowledge and expertise in many different areas. In 2013, she obtained her ENP designation, graduated from Brock University with a Bachelor's degree in Business Communications.  Robin has continued to move forward in her career and is currently a supervisor in the Communications Unit .

Robin has been a member of the NENA ON executive since 2013, and is the current 1st Vice-President

2nd Vice President: Kerry Kapuscinski ENP


Kerry Kapuscinski is a Communications/9-1-1 Supervisor with the Durham Regional Police Service. She began her Communications/9-1-1 career in 1990 as a Communicator and was promoted to a Supervisory position in 1995. She is an active member of NENA and is currently the 2nd Vice President of NENA Ontario.

In 2011 Kerry attained her Emergency Number Professional (ENP) designation and completed NENA’s Center Managers Certification Program (CMCP). In addition to her involvement with NENA, Kerry actively participates in the CRTC Emergency Services Working Group and is the NG9-1-1 Project Lead for her PSAP. Her passion and commitment to 9-1-1 technology, infrastructure and quality service delivery began in 1991 when 9-1-1 services were first implemented in Durham Region. Throughout her career she has continued to develop her knowledge and understanding of 9-1-1 technologies and operations. She looks forward to working with the current Executive Board members, Directors and membership in supporting our commitment to NENA and the 9-1-1 industry.

Past President: Carol Frank

Carol Frank has worked for York Regional Police for over 17 years as a Police Communicator and then the Communications 9-1-1 Training Coordinator.   


She has been involved with NENA Ontario over the past 15 years in various capacities from Conference Volunteer to Executive member and remains an advocate for 9-1-1, Communicators and NENA Ontario.  Carol Frank presently holds the executive position as Past President.


Director: Larry Breen

Larry started with Bell in 1976 as a residential service installer and repairman. The next 28 years were spent in front line "field services” performing a variety of different technician and management related roles. Larry joined the 9-1-1 Network division at Bell in 2004 in the role of

9-1-1 Emergency Services Manager. In addition, Larry also manages the department responsible for performing the Network Administration and Service Support tasks for the Ontario 9-1-1 Network.

Larry has been a NENA member since 2004, a Past-President of the Ontario Chapter and is currently a Director with NENA ON


Director: Sue Dawson

Sue Dawson is the Deputy Chief, Communications and Business Services. She started in the Administration Branch of Barrie Fire in 1982 and took the position of Communications Manager in 2000. She participated in the creation of the first Communications Division within Barrie Fire in 1995 and has overseen its growth to its current status of a centre responsible for over 400,000 citizens in Barrie, Simcoe County and Muskoka. Sue is also the 911 coordinator for the City of Barrie.

Sue is one of the founding members of the Ontario Association of Fire Communicators and is proud to serve as lead of the Provincial Advisory Committee who have brought NFPA 1061 certification to fire communicators in Ontario.

Sue has been active in NENA for over 6 years; she has her ENP designation and is a Past-President of the Ontario Chapter of NENA. Sue is currently a Director with NENA ON.


Director (Treasurer): Peter Holland


Peter Holland is a retired Financial Professional with 40 years of experience in many different areas of industry such as Financial, Manufacturing and Regulatory Bodies. He has been involved with the Ontario NENA 911 Association for approximately 20 years in a supportive and financial role, and has held the Treasurer’s position since 2011. He was appointed to the position of Director of the new NENA 911 ON Inc. in 2017 when it was officially created, and currently holds this position.

While not actively involved in the industry as a professional, his association with NENA over the past number of years has provided him a perspective of its ideals and direction. This has allowed him to bring a financial aspect of control and fiscal responsibility to NENA 911 ON Inc.