National Emergency Number Association ON Inc. Executive

President:  Robin Johnstone ENP

Robin began her career with the Niagara Regional Police Service Communications Unit in 1990. Since that time she has had the privilege of experiencing every role within the Unit.  During her years as a Communicator she was involved in many projects which enhanced her knowledge and expertise in many technical areas and assisted her in additional duties such as coach officer and acting supervisor.

In 2011, Robin became the training coordinator for the Unit. As the training coordinator, she was involved in all projects affecting the Communications Unit.  She was considered the subject matter expert and was relied upon to provide recommendations, create policies and inform and advise other stakeholders of the unique requirements of the Unit.  Due to the demands of this position, Robin felt it was important to increase her level of knowledge and expertise in many different areas. In 2013, she obtained her ENP designation, graduated from Brock University with a Bachelor's degree in Business Communications.  Robin has continued to move forward in her career and is currently a supervisor in the Communications Unit .

Robin has been a member of the NENA ON executive since 2013, and is the current 1st Vice-President

1st Vice President: Linda Dickson

2nd Vice President: Krista Neilson

Past President: Tracy Finn ENP

Tracy Finn is the 9-1-1 Emergency Voice Services Coordinator for the Toronto Police Service (TPS). She began her career with TPS in 1993 as a Communications Operator and was promoted to the Coordinator position in January 2012.

Tracy is the Chair of the Toronto Tri-Services 9-1-1 Committee, and actively participates in the Canadian Radio-Television and Telecommunications Commission (CRTC) Emergency Services Working Group (ESWG) and has chaired a few sub-groups; currently Co-Chairing the Next-Generation 9-1-1 (NG9-1-1) PSAP-based Consideration Group. Tracy is constantly advocating to ensure that 9-1-1, in whatever form NG9-1-1 takes continues to provide, at a minimum, the services and capabilities it always has.

Tracy has earned her Emergency Number Professional (ENP) designation through the National Emergency Number Association (NENA) and has been an active member of NENA since 2006.   She has been on the Executive of the NENA Ontario Chapter since 2014, and is the current President.

Director: Carol Frank

Carol Frank has worked for York Regional Police for over 17 years as a Police Communicator and then the Communications 9-1-1 Training Coordinator. 

She has been involved with NENA Ontario over the past 15 years in various capacities from Conference Volunteer to Executive member and remains an advocate for 9-1-1, Communicators and NENA Ontario.  Carol Frank presently holds the executive position as Past President.

Director: Larry Breen

Larry started with Bell in 1976 as a residential service installer and repairman. The next 28 years were spent in front line "field services” performing a variety of different technician and management related roles. Larry joined the 9-1-1 Network division at Bell in 2004 in the role of

9-1-1 Emergency Services Manager. In addition, Larry also manages the department responsible for performing the Network Administration and Service Support tasks for the Ontario 9-1-1 Network.

Larry has been a NENA member since 2004, a Past-President of the Ontario Chapter and is currently a Director with NENA ON


Director (Treasurer): Peter Holland


Peter Holland is a retired Financial Professional with 40 years of experience in many different areas of industry such as Financial, Manufacturing and Regulatory Bodies. He has been involved with the Ontario NENA 911 Association for approximately 20 years in a supportive and financial role, and has held the Treasurer’s position since 2011. He was appointed to the position of Director of the new NENA 911 ON Inc. in 2017 when it was officially created, and currently holds this position.

While not actively involved in the industry as a professional, his association with NENA over the past number of years has provided him a perspective of its ideals and direction. This has allowed him to bring a financial aspect of control and fiscal responsibility to NENA 911 ON Inc.